At Shivguru Foundation, we are committed to transparency, accountability, and compassion in every interaction. This Return and Refund Policy outlines our practices regarding donations, event registrations, and any products or services offered through our platform.
1. Donations
All donations made to Shivguru Foundation are non-refundable. Contributions are utilized to support various charitable activities, including:
- Construction and operations of the Nirakar Shiv Mandir (Temple of the Formless Shiva)
- Scientific and spiritual research programs
- Humanitarian and educational outreach aligned with the vision of Vasudhaiva Kutumbakam
If you believe a donation was made in error or was unauthorized, please contact us within 7 days of the transaction. We will review and address your request promptly.
2. Events and Services
If you register for a paid event, workshop, or retreat hosted by the Shivguru Foundation:
- Cancellation by You: Refunds may be requested up to 72 hours before the scheduled start time of the event. No refunds will be issued for cancellations made after this window.
- Cancellation by Us: If the event is canceled by the Foundation, a full refund will be issued to all registered participants.
3. Products and Digital Content (If Applicable)
For any physical or digital items sold through our website:
- Physical Products: If an item is damaged or defective upon arrival, please contact us within 7 days of delivery with photos and order details. Returns may be accepted for eligible items. Return shipping costs are the responsibility of the buyer unless the item was damaged or incorrect.
- Digital Products: All sales of digital content (e.g., e-books, downloadable materials) are non-refundable once delivery is confirmed.
4. How to Request a Return or Refund
To initiate a return or request a refund, please contact us at:
📧 Email: refund@shivgurufoundation.org
Please include:
- Your full name
- Contact information (email or phone)
- Transaction or order reference number
- Date and amount of payment
- A brief explanation of your request
5. Processing Time
Approved refunds will be processed within 7–10 business days to the original method of payment. You will receive an email notification once the refund has been issued.
6. Policy Updates
We may update this Return and Refund Policy from time to time to reflect changes in our services or applicable regulations. Any updates will be posted on this page with the effective date.
Thank you for supporting our mission to awaken universal consciousness through service, science, and spirituality.
– Shivguru Foundation